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Discord

Prerequisites

Discord account is required.

Initial setup

  1. Install the app from the LiveChat Marketplace.
  2. In the LiveChat Agent Application, go to Settings > Integrations & apps > Discord.
  3. Authorize the application.

Configure notifications

  1. Click Add Discord notification.
  2. Select the LiveChat group from which you want to receive notifications. If you want to receive notifications from more than one group, repeat the configuration for each group.
  3. Click the button to connect with Discord.
    • First, you'll be asked to log in.
    • Then, add the SKLabs bot to your Discord server, and authorize Discord.
  4. Provide the id of the channel that will receive the notifications. If you don't know how to get it, Discord explains that in their documentation.
  5. Select what events should trigger sending notifications.
  6. Save changes. You should now see Discord added to the list of notifications.

💡 Use the Status toggle to enable notifications. If you want to edit the configuration or delete the notifications, use the three-dot menu.

Example

  • Incoming chat

    Incoming chat for Discord
  • Chat deactivated

    Chat deactivated for Discord
  • Pre-chat/Post-chat survey filled

    Pre-chat/Post-chat survey filled for Discord
  • Chat was rated by the customer

    Chat was rated by customer for Discord
  • Chat was commented by the customer

    Chat was commented by Customer for Discord

Feedback and feature request

You can send us your feedback and feature requests at [email protected].

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