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GoToMeeting for LiveChat

Prerequisite

The app requires you to have GoToMeeting account which can be created here.

Initial setup

  1. Install the app from the LiveChat Marketplace.
  2. You can simply invite customers to join a video meeting while you’re chatting to them. Just click the app icon in the Agent App Widget section, choose the GoToMeeting for LiveChat app and Connect:
  3. Authorize GoToMeeting for LiveChat.
  4. Once connected, you can start inviting your customers to join video meetings with you.

Starting a meeting

To invite your customer to join a video meeting just click the Create online meeting button:

Once clicked, a meeting will be created and the invitation will be send to your customer:

Join the meeting

You can now join the meeting by clicking on Join meeting from your app.

Uninstalling the app from LiveChat

  1. Open the LiveChat App https://my.livechatinc.com/.
  2. Go to Settings >> Integrations & apps >> Installed Apps.
  3. Find the GoToMeeting for LiveChat app and click on Actions >> Uninstall.
  4. Click on Submit and uninstall.

Feedback and feature request

You can send us your feedback and feature request at [email protected].

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