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Microsoft Teams

Prerequisites

Microsoft Teams account is required.

Initial setup

  1. Install the app from the LiveChat Marketplace.
  2. In the LiveChat Agent Application, go to Settings > Integrations & apps > Microsoft Teams.
  3. Authorize the application.

Configure notifications

  1. Click Add Microsoft Teams notification.
  2. Select the LiveChat group from which you want to receive notifications. If you want to receive notifications from more than one group, repeat the configuration for each group.
  3. Enter the webhook URL that will receive the notifications. If you don't know how to get such a URL, read a tutorial in the Microsoft Teams documentation.
  4. Select what events should trigger sending notifications.
  5. Save changes. You should now see Microsoft Teams on the list of notifications.

💡 Use the Status toggle to enable notifications. If you want to edit the configuration or delete the notifications, use the three-dot menu.

Example

  • Incoming chat

    Incoming chat for MS Teams
  • Chat deactivated

    Chat deactivated for MS Teams
  • Pre-chat/Post-chat survey filled

    Pre-chat/Post-chat survey filled for MS Teams
  • Chat was rated by customer

    Chat was rated by customer for MS Teams
  • Chat was commented by Customer

    Chat was commented by Customer for MS Teams

Feedback and feature request

You can send us your feedback and feature requests at [email protected].

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